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Where We Are
Interactive Media began in Italy and has since expanded to offices around the world to support its international customer base that span across languages and continents.
United States – San Francisco
One Market Street, San Francisco CA 94105, USA
Phone: +1 415 706 9935
Brazil – São Paulo
Av. Roque Petroni Jr. 1089 – Sala 1010
CEP 04707-900 – Sāo Paulo – SP Brasil
Telefone: 11 2354.3553
From our blog
The history of call qualification – a perspective
Someone was asking me about the techniques that in time have been used to qualify contact center calls – to understand what the caller wants and so route the call to the best group of agents in the contact center...
My take on Omnichannel digital transformation
Every contact center offer is Omnichannel these days. Companies operating in the space of contact center software – like everyone else – follow trends, and having Omnichannel operation, the ability to save and retain...
Better customer experience in Telecom – an effective solution
In recent years, the value of customer experience for businesses has gained substantial attention. The concern with user satisfaction, which is crucial for high performance companies, is giving renewed impetus to the...
Everything You Always Wanted to Know About Voicebots* (*But Were Afraid to Ask)
Voice is undoubtedly the most used communication channel – among people, but not only. Voice is increasingly being used to interact with machines. There is a body of research indicating that a majority of people uses...
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